Shipping, Returns, Policies

In-store:

Return mint condition product (hasn't been opened, still has the tags attached, doesn’t smell like cigarette smoke, hasn’t been washed – you know the drill) for store credit within 14 days of original purchase with receipt or evidence of purchase through our customer database.

​Some exclusions apply - undergarments, bathing suits, and sale items, for example, are all final sale.

 

Online:

The above restrictions apply, but you must email us at howdy@wareavl.com for approval and to begin the return process. If you're worried about the environmental impact of your purchases, know that you can save fuel and materials by asking all your product questions up front; we're happy to help!

 

A bit more on returns:

We pride ourselves on sourcing products that are not only beautiful, but built to last. If you don’t enjoy looking at it and it doesn’t serve its purpose, we’d just be bringing more junk into the world. And that’s not how we roll. So, while we have a rather strict return policy, we stand behind the integrity of our products and can only continue to serve our customers in that way if you come forward with defective and misrepresented merchandise. We’ll always do what we reasonably can to get the best goods in your hands.

Just remember that Ware is a small business with one location in Asheville, NC. Your purchases (and returns) have a big impact on our ability to stick around and continue supporting the sustainable brands and artisans whose pieces we carry. Help us help them by shopping intentionally the first time.